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The information we collect and how we use it
When you order from us we need to know your full name, postal address, e-mail address, shipping address and telephone number (Facebook ID optional).
We gather this information to allow us to process your order/subscription, process any orders you may make and deal with your payment. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services and products.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please go to e-newsletter via the home page and follow the procedure to unsubscribe.
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please go to email list on the home page and follow the procedure to unsubscribe.
1.1. Online payments
We use CCAvenue to bill our users for the services that we provide. CCAvenue do not retain, share, store or use personally identifiable information for any purpose other than to ensure correct payments and billings.
Every user can have an account which is protected by ID or Customer number and password verification. We store account information in a secure fashion and our support staff do not have access to this information. If you choose not to have an account, your details are still secure as they are covered by 3. How we protect your information.
A cookie is a small file containing information about your session or about you. We may use it for research or to improve our site and the services we offer you, check the user’s qualifications for registration, or to bill the user for products or services. We will ask you if you want us to use the information you provide to continue contact with you either via e-mail or postal mail (for example, to send you information or special offers, or for other marketing purposes).
In addition we also use embedded code within the site to gather non-personal data regarding the visitors to our site. This information provides general and not personal statistical data about the numbers of visitors, countries of origin, hits per page and operating systems used by visitors to our website.
How we protect your information
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
- Your information is hosted on secure servers protected by firewall and snit virus software which is kept up to date
- You communicate with your accounts via secure 128bit industry standard encryption technology
- All customer accounts are protected by your ID or customer number and postcode.
However, it is your (the customer’s) responsibility to:
Protect against any unauthorized access to your personal registration details.
Don’t reveal or pass the password and username to other person.
It is desirable to memories the login details instead of writing it somewhere or storing it into any unsecured media.
Log off from the registered users only area of the website when not using your computer, Mobile or Web browser.
Ensure against other users accessing the registered user’s area of the website via your machine while you are logged into the registered user's area of the website.
Credit Card information.
CCAvenue/PayU Money will also keep your information confidential. The internal procedures of their Data Controller cover the storage, access and disclosure of your information.
Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Updating your details
If any of the information that you have provided to Saikatham Books changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct information by updating your details on our website Please go to Login/Register on the home page log in and change your details.
How to contact Saikatham Books
We welcome your views about our website and our service. If you would like to contact us with any queries or comments please go to the 'Contact Us'page on the online shopping site
Links to third party sites
Saikatham Books site contains links to other sites and is in no way responsible for the privacy practices or content of those sites.
Terms and Conditions
Shipping and Refund Policy